Refund policy
At Stitch & Sparkel Fabrics, customer satisfaction is our priority. This Refund & Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
1. Returns
Eligibility
We accept returns for both defective and non-defective items.
Return Window
Eligible items may be returned within 30 days of the delivery date.
Return Methods
Customers may return eligible products through either of the following methods:
-
In-Store Returns:
Railway Side, 13015 S Kirkwood Rd Suite 100, Stafford, TX 77477, United States -
Returns by Mail:
Customers may use the prepaid return label included with their order.
Return Shipping Costs
All returns are free of charge. We do not charge any restocking fees.
2. Exchanges
We offer exchanges for items of equal value, subject to product availability.
To request an exchange, please contact our support team at help@stitchsparklefabric.com.
3. Refunds
Refund Processing Time
Refunds are processed within 10 business days after the returned item has been received and inspected.
Refund Method
Approved refunds will be issued to the original payment method used at checkout.
4. Return Conditions
To qualify for a return, items must:
- Be returned in good condition unless the item is defective
- Include all original packaging, accessories, and materials (if applicable)
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Personalized or custom-made products
- Digital products or downloadable content
Any non-returnable items will be clearly marked on the applicable product page.
6. Contact Information
If you have any questions regarding this Refund & Return Policy, please contact us:
- Email: help@stitchsparklefabric.com
- Phone: +1 (832) 285-4804